Finance is Australia’s biggest industry, and its banks are some of the most profitable in the world.
But now the nation’s highest form of public inquiry is examining misconduct by the nation’s banks and financial institutions.
The royal commission follows a decade of scandals that have rocked the sector.
How dominant are Australia’s banks?
Australia’s “Big Four” – Commonwealth Bank (CBA), ANZ, National Australia Bank (NAB) and Westpac – collectively have about 80% of the country’s banking market.
What have been the scandals?
All four major banks have faced misconduct allegations. They include:
Dodgy mortgages: About 20 NAB bankers were sacked after issuing home loans based on incorrect or incomplete documentation.
Alleged breaches of anti money laundering laws: Commonwealth Bank admitted it was late to disclose 53,000 suspect ATM transactions.
Analysts estimate that Australian banks have paid more than A$1bn (£550m; $780m) in penalties and compensation since the 2008 financial crisis.
Why was an inquiry deemed necessary?
Momentum grew from continued public debate about whether banks were putting profits and shareholders ahead of customers.
He said the royal commission would extend to the entire financial industry, including superannuation – or pension contributions – insurance and wealth management sectors.
The biggest banks said they welcomed the inquiry as a way to end “political uncertainty”.
What will be investigated?
The catchfly-titled ‘Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry’ will examine misconduct which has already been established in the sector – as well as allegations about other wrongdoing.
It also has the remit to look at possible gaps in how the industry is monitored and regulated.
Anyone can make submissions to the inquiry – with bank customers among those expected to give plenty of input.
How Australian bank customers are suffering?
The commissioners will have the power to examine documents, call witnesses and take evidence. The inquiry is scheduled to take 12 months.
The banks say they remain confident about the process, but some industry watchers have predicted further damaging revelations.
What could happen afterwards?
The inquiry can make recommendations to reform the industry, and even prosecutions, if it finds wrongdoing.
But it cannot award compensation for individual cases or even directly tell institutions to take action. But it can propose redress schemes.
Could the inquiry fall short?
Critics have said a year-long inquiry may not be able to sufficiently investigate all allegations.